Digital Product Passport (DPP) for Retailers and Service Centres

Regulatory Framework and Requirements

Key Information

When does it become mandatory?

From 2027, phased introduction of DPP begins, first for batteries, then for textiles, electronics, construction products, furniture and more. Retailers and service centres must be ready to provide passport access to customers and regulators.

What must retailers and service centres do?

Ensure easy access to DPP – via QR codes, links or digital systems. Service centres should use passport data during repairs, maintenance and recycling.

Why is this critical for retailers and service centres?

DPP enables better service, informed customer choices and fewer maintenance errors. It also boosts business trust and competitiveness.

Steps for DPP Implementation

Receiving information from the manufacturer

Retailers and service centres have direct access to DPP with full product information – specifications, composition, origin and certifications.

Generating your own access

Each item offered by the retailer can be associated with a DPP via QR code or link to ensure transparency for the customer.

Integration with inventory and logistics

Through DPP, inventory, delivery and transport data are linked, facilitating product management and traceability.

Maintenance and warranty service

Service centres receive direct guidelines for maintenance, repair and claims, as well as service history from the manufacturer.

Access for end customers

Customers can scan the DPP code in the store or service centre and receive transparent product information – origin, composition, sustainability.

Tracking and feedback

The system enables collection of information about claims, replacements and repairs, which is fed back to the manufacturer for analysis and improvements.